Director – Collections Analytics
Location: India - Remote
Type: Full Time
Pay: Competitive - Salary
Job Summary:
As the Director – Collections Analytics, you will develop and implement strategies for payment recovery by leading teams, analyzing data, ensuring regulatory compliance, and optimizing processes to minimize losses and improve cash flow. This role requires strong analytical, leadership, and communication skills, along with experience in collections, technology, and regulatory environments. Key responsibilities include managing KPIs, reporting to leadership, overseeing resources, negotiating, and collaborating with crossfunctional teams such as Finance and Credit to align collection efforts with overall business goals.
Responsibilities
Lead a team of analysts by assigning tasks, providing project guidance, ensuring high-quality delivery, and supporting skill development and career progression.
Develop, implement, and track existing and new strategies to optimize collection efforts.
Design tailored treatment strategies by creating differentiated collection approaches and communication flows for each segment within the ATP/WTP matrix.
Establish and enhance methodologies to measure performance and incremental impact across collection strategy segments. Collaborate closely with the Finance team to align strategy performance with portfolio-level financial outcomes.
Track and report key performance indicators (KPIs) and recovery rates for each matrix segment, providing insights and recommending corrective actions to senior management.
Identify, develop, and launch specialized financial assistance and hardship programs for qualified customers, particularly those in the “Low Ability to Pay, High Willingness to Pay” segment. This includes defining eligibility criteria, designing a seamless application process, and measuring long-term program effectiveness in preventing defaults.
Use data analytics to determine optimal timing and frequency for Automated Clearing House (ACH) payment retries, maximizing successful payment captures while minimizing customer fees, banking issues, and potential strain on customer relationships.
Continuously research and pilot new collection opportunities, including the use of alternative data sources for improved risk assessment.
Translate complex data analyses and strategic initiatives into clear, compelling presentations and reports for senior leadership and cross-functional stakeholders, driving informed decision-making and alignment.
Partner with product development and engineering teams to automate the deployment of new strategies and assistance programs within existing platforms, ensuring a seamless and efficient customer experience.
Recruit, manage, mentor, and develop the team to foster a culture of continuous improvement, data-driven decision-making, and accountability.
Requirements
7–9 years of experience in data-driven collections, credit risk, or financial services analytics.
Master’s degree in Statistics, Mathematics, Economics, Computer Science, Engineering, or a related field.
Strong proficiency in statistical analysis and predictive modeling techniques.
Experience with data manipulation and querying languages (e.g., SQL) and statistical software (e.g., Python, R); knowledge of AI/ML development and deployment is preferred. • Excellent problem-solving skills with strong attention to detail.
Ability to analyze and work with unstructured or text data is an added advantage.
Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
How to Apply:
Click “Apply Now” to send your resume to: careersindia@applieddatafinance.com with the subject line: “Career Opportunity with ADF – [Role Name]”